YWCA Southeast Wisconsin Employment Opportunity

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POSITION TITLE:  Mission Support Associate

REPORTS TO:  Mission Support Manager  |  DEPARTMENT:  Development

HOURS: Full-time  |  STATUS: Non-exempt  |  SALARY: $34,000


To provide support for development information management and recordkeeping and event logistics for signature events and class registration/presentation needs.  The Mission Support Associate will assist with organization external and internal communications, working collaboratively across departments.



  •  Maintain the agency’s stakeholder database (primarily donors and volunteers but expanding scope as agency evolves) and assure accurate and timely communications for stakeholder stewardship
  • Meticulously record and maintain donor gift records and activities, including documentation of donations, pledges, pledge payments and regular reconciliation of related records with Finance Department.
  • Record, track, and manage donations from sources such as social media, e.g., Facebook, and workplace giving, e.g., Benevity and United Way.
  • Produce donor acknowledgements/correspondence; create/run mailing lists (USPS and e-mail) and reports; and other related data management as assigned.
  • Create, edit and distribute Board Development Committee and Special Event Committee(s) materials.
  • Assist in the coordination of receipt and tracking of in-kind donations.
  • Provide logistical and communication support for special events, virtual classes and meetings – both virtual and in-person, as well as projects involving volunteers.
  • Schedule and confirm events, classes and meetings – both virtual and in-person – and manage registration, distribute materials and answer questions regarding the same.
  • Organize administrative aspects of meetings/classes such as agenda or other materials preparation, venue selection, food/beverage selections, virtual platform/audio-visual arrangements, and document development.
  • Assist with classes as assigned, managing Zoom, Teams or similar virtual meeting platforms to assure smooth participation by all attendees and troubleshoot/resolve technical challenges.
  • Assist with special project support for donor-related stewardship events and/or projects supporting the Board of Directors or other volunteer leaders, e.g., collaborations with Professional Dimensions.


Provide support to:

  • Communications Manager on projects such as web site updates, social media content creation, and distribution of e-newsletters and press releases
  • Chief Human Resource Officer on projects related to staff communications, surveys, and administrative matters.
  • Other duties as assigned.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

  • An Associate’s degree or equivalent combination of education and experience.
  • Two years of office management experience in a nonprofit or small business environment.
  • Established competence using Microsoft Office Suite (Word, Excel, PowerPoint).
  • Expertise with email marketing software (Constant Contact, Emma) and with CRM donor databases (Blackbaud, Salesforce a plus).
  • Ability to learn new technologies quickly and easily.
  • Onsite in-person and virtual (COVID-19 safe work environment accommodations are provided).
  • Proactively seek solutions and solve problems.
  • Excellent verbal and written communication skills.
  • Prioritize and handle multiple tasks simultaneously.
  • Ability to work in team environment.
  • Valid Wisconsin driver’s license and insured automobile required.

Additional Skills and Qualifications a plus:

  • English-Spanish bi-lingual
  • Basic bookkeeping experience



The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

  • Noise level varies from low to moderate, typical of that found in a setting that incorporates both administration and direct program activities.
  • Occasionally exposed to outside weather conditions.
  • NOTE: COVID-19 safe work environment accommodations are provided. This is not a remote position.

Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

  • Frequently required to sit for long periods of time in front of computer screens
  • Frequently required to talk or hear
  • Occasionally required to carry or transport materials to off-site locations

Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.



Full-time position offering comprehensive health plan, paid holidays and generous PTO.


Send cover letter, resume and salary expectations to:  CV@ywcasew.org