YWCA Southeast Wisconsin Employment Opportunity

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POSITION DESCRIPTION

POSITION TITLE:  Mission Support Associate

REPORTS TO:  Mission Support Manager  |  DEPARTMENT:  Development

HOURS: Full-time  |  STATUS: Non-exempt  |  SALARY: $34,000

POSITION PURPOSE:

To provide support for development information management and recordkeeping and event logistics for signature events and class registration/presentation needs.  The Mission Support Associate will assist with organization external and internal communications, working collaboratively across departments.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  •  Maintain the agency’s stakeholder database (primarily donors and volunteers but expanding scope as agency evolves) and assure accurate and timely communications for stakeholder stewardship
  • Meticulously record and maintain donor gift records and activities, including documentation of donations, pledges, pledge payments and regular reconciliation of related records with Finance Department.
  • Record, track, and manage donations from sources such as social media, e.g., Facebook, and workplace giving, e.g., Benevity and United Way.
  • Produce donor acknowledgements/correspondence; create/run mailing lists (USPS and e-mail) and reports; and other related data management as assigned.
  • Create, edit and distribute Board Development Committee and Special Event Committee(s) materials.
  • Assist in the coordination of receipt and tracking of in-kind donations.
  • Provide logistical and communication support for special events, virtual classes and meetings – both virtual and in-person, as well as projects involving volunteers.
  • Schedule and confirm events, classes and meetings – both virtual and in-person – and manage registration, distribute materials and answer questions regarding the same.
  • Organize administrative aspects of meetings/classes such as agenda or other materials preparation, venue selection, food/beverage selections, virtual platform/audio-visual arrangements, and document development.
  • Assist with classes as assigned, managing Zoom, Teams or similar virtual meeting platforms to assure smooth participation by all attendees and troubleshoot/resolve technical challenges.
  • Assist with special project support for donor-related stewardship events and/or projects supporting the Board of Directors or other volunteer leaders, e.g., collaborations with Professional Dimensions.

ADDITIONAL DUTIES:

Provide support to:

  • Communications Manager on projects such as web site updates, social media content creation, and distribution of e-newsletters and press releases
  • Chief Human Resource Officer on projects related to staff communications, surveys, and administrative matters.
  • Other duties as assigned.

 

REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

  • An Associate’s degree or equivalent combination of education and experience.
  • Two years of office management experience in a nonprofit or small business environment.
  • Established competence using Microsoft Office Suite (Word, Excel, PowerPoint).
  • Expertise with email marketing software (Constant Contact, Emma) and with CRM donor databases (Blackbaud, Salesforce a plus).
  • Ability to learn new technologies quickly and easily.
  • Onsite in-person and virtual (COVID-19 safe work environment accommodations are provided).
  • Proactively seek solutions and solve problems.
  • Excellent verbal and written communication skills.
  • Prioritize and handle multiple tasks simultaneously.
  • Ability to work in team environment.
  • Valid Wisconsin driver’s license and insured automobile required.

Additional Skills and Qualifications a plus:

  • English-Spanish bi-lingual
  • Basic bookkeeping experience

 

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

  • Noise level varies from low to moderate, typical of that found in a setting that incorporates both administration and direct program activities.
  • Occasionally exposed to outside weather conditions.
  • NOTE: COVID-19 safe work environment accommodations are provided. This is not a remote position.

Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.

 

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

  • Frequently required to sit for long periods of time in front of computer screens
  • Frequently required to talk or hear
  • Occasionally required to carry or transport materials to off-site locations

Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.

 

COMPENSATION PACKAGE:

Full-time position offering comprehensive health plan, paid holidays and generous PTO.

HOW TO APPLY:

Send cover letter, resume and salary expectations to:  CV@ywcasew.org